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Anonymous User
Not applicable
‎20-11-2019 19:38

App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Now TV isn't working properly on my iPad. Works fine on my iPhone, my TV, and my wife's iPad. 

 

When I load the app, it brings up lots of options (the boxes) for sports. (Sky Sports Tonight, Premier League World etc etc) The thing is, I don't have the sports package. 

 

Whenever I click on "Movies" or "Entertainment", the app dies. When I click on "My TV", I can see my Watchlist and the films on my "Continue Watching" list, but nothing happens when I click on them. 

 

I deleted the app and re-installed it. No change. 

 

I have an older iPad (third generation, maybe). Version 9.3.6. Moderl MD371B/A. Now TV has always worked fine, until a couple of days ago. 

 

Anyone know what has happened?

 

 

12 Replies
Anonymous User
Not applicable
‎20-11-2019 20:02

Got the exact same issue works fine on iPhones and TVs but not on iPad. Have now cancelled now tv.

Anonymous User
Not applicable
‎20-11-2019 22:33

Spoiler
 Same issue running iOS 9.3.5.  All other devices fine can still watch kids just not entertainment & movies. Help please
Anonymous User
Not applicable
‎21-11-2019 22:32

I have the same issue on my iPad. Stopped working about 3 days ago. 

 

Works fine on every other platform 😔

Anonymous User
Not applicable
‎24-11-2019 9:23

In response to Anonymous User

This exactly what is happening on my Ipad 2.  Found it doing this when I wanted to watch Hotel Mumbai on Friday 22 Nov and checked to see if it was available on the Ipad.  Sports works okay though so there must be some bug in the app forcing closed down of the app when going into either the Movies or Entertainment.  I'm able to watch both on my TV so it has got to be a problem with the software for the Ipad .  I've also cleaned the Ipad of the app and downloaded it twice without success.  If there a fix NowTv?

Anonymous User
Not applicable
‎24-11-2019 14:04

I have been experiencing the same.

Are NowTv working on it or ignoring the issue?

Anonymous User
Not applicable
‎24-11-2019 15:38

In response to Anonymous User

I received an e-mail that said my issue was being "escalated" and passed on to a member of the technical team. However, I was told the same thing on Wednesday. At the time, they said someone would be in touch within 48 hours. 

Anonymous User
Not applicable
‎02-12-2019 17:20

In response to Anonymous User

They are ignoring the issue

Anonymous User
Not applicable
‎07-12-2019 7:32

In response to Anonymous User

I too am having this problem on my husband’s older iPad that works on iOS 9.3.5. 

Have deleted and reloaded app. Still crashes when I click movies or entertainment. Sport plays but I don’t subscribe to that! 

Newer devices work fine. What’s going on?

Anonymous User
Not applicable
‎08-12-2019 4:20

In response to Anonymous User

I've been having the same problem on my iPhone 6 for the last week!!! It crashes when I tap into Movies & Entertainment, and won't play any selected movies. Says I'm offline, and I'm not. 

Anonymous User
Not applicable
‎26-11-2019 13:55

Same is happening for me! Every time I click entertainment or movies the app closes, kids loads but says I am offline 🙄 my WiFi is connected fine! I’m using an iPad with the same software as yours and it stopped working Saturday.

Anonymous User
Not applicable
‎29-11-2019 23:34

Yep - same issue. Come on @nowtv - get this sorted.

Anonymous User
Not applicable
‎02-12-2019 17:11

In response to Anonymous User

I got a reply from the geniuses in the (robot) customer service department. Apparently I'm now an 'advocate'. Whoopy f'ing do. Any response to the actual issue? Nope. Not a dicky bird. Pathetic.