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Anonymous User
Not applicable
‎05-10-2018 1:00

American horror story apocalypse ep 2 - sound keeps cutting out

Hi I'm trying to watch episode 2 of AHS Apocalypse on demand but the sound keeps cutting out every few seconds. I know thr problem is with this episode in particular as the sound works fine on everything I have watched including the previous episode. I've also tried watching it on a different device and have turned my now tv box off and on again to no avail. What should I do?

52 Replies
Anonymous User
Not applicable
‎06-10-2018 21:28

Yep, same issue for me. Xbox app and LG tv. Not had this issue with any episodes previously. Totally unwatchable though. Can’t even make it to the opening credits 

Anonymous User
Not applicable
‎07-10-2018 10:55

I am able to watch this episode with no issues on my iPhone app, but if I try to cast it to my tv or use my Roku stick, the sound continually drops out. Very irritating & im now watching this on my tiny iPhone screen. Please can this be looked into?

0
Anonymous User
Not applicable
‎07-10-2018 12:06

Same here Roku Now TV set top box

0
Anonymous User
Not applicable
‎07-10-2018 16:33

In response to Anonymous User

I’m having the same issue too on now tv box.  Really frustrating 🤯

0
winterloner
Scholar
‎07-10-2018 16:46

In response to Anonymous User

just been able to ahs seems to be working fine now after a few days of sound dipping out, this time sound is fine , although im still having sound problems with the wire

0
Anonymous User
Not applicable
‎09-10-2018 8:21

Same for me. Live channels stream fine but pretty much all "stored" content is suffering from sound cutting out. I'm going to have to end the entertainment and movie passes for next month if it doesn't get sorted as we never watch the live streams, only the stored content.

Stuff that is definitely affected for me - Elementary  S6 ep 20

Walking dead S8 ep 16

American Horror Story S8 ep2

These are rendered totally unwatchable by stuttering sound. 

0
Andy
Legend 5
Legend 5
‎09-10-2018 11:07

In response to Anonymous User

@Anonymous User @Anonymous User @Anonymous User could someone from NOW TV give us a timeframe for this?  I had enough problems trying to lipread The Last Ship, so I'm not going to attempt AHS until the episode is sorted! Thanks!

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

0
Anonymous User
Not applicable
‎09-10-2018 18:20

In response to Andy
Now tv just collect your money and tell you to watch live tv!
0
Anonymous User
Not applicable
‎10-10-2018 16:37

In response to Anonymous User

Hi all, apologies for the delay in responding. 

Ive had a look at the below on Box and Stick and havent been able to pin point any audio issues- 

American Horror Story Apocalypse E2

The Wire S1E1

Walking dead S8 ep 16

Are the issues starting at any particular point, or from the beginning?

0
winterloner
Scholar
‎10-10-2018 17:17

In response to Anonymous User

i started watching the wire sometime last week the first few episodes were ok but still with sound dips now and then, then on thursday  i think, it got really bad the sound would cut out and then come back in i get to episode 8  and its unwatchable especially after 20mins in the sound cuts out and then it comes back completely out of sync then its like that from there on out

0
Anonymous User
Not applicable
‎10-10-2018 20:04

In response to winterloner

 issues for  too, 

Last ship, sick of it, American horror story, future man, etc

Problems on roku 2, roku stick and now tv box. Ipad is fine. 

Films seem to be OK, however haven't watched much of one to tell yet. 

Live chat said that I'll get an email when resolved, however no timescale has been given. 

Programs are starting to build up as cannot use the service at all. Please sort nowtv ASAP as we are all paying for something that you are not delivering. 

Been promised a free month for the inconvenience, however it doesn't help the situation right now. Might get netflix as they have not got these issues...