25-07-2017 21:23
25-07-2017 21:26 - edited 25-07-2017 21:27
Hi @Anonymous User,
The NOW TV system breaks down payments into monthly periods, which can be confusing. In order to see the actual expiry dates of your vouchers, this is what you have to do...
While you are logged onto this forum using the same log-in details as your NOW TV playback device. Visit: My Account -> My Passes and select the relevent 'down arrow' for your subscription (ie: purple for Sky Cinema or orange for Entertainment). Here's a typical example of what your pass information should look like.
Note the info in the: "You're on a free offer until..." line. Followed by the 'Offer ends on' line: -
What do you see?
Cheers
25-07-2017 21:45
25-07-2017 21:49
Hello again @Anonymous User
It would seem that you're currently enjoying a 14 day free trial period.
This being the case, are you 100% sure that you actually applied the voucher pass code that should have been supplied within your NOW TV box? It comes in the form of a card with a silver 'scratch-off' strip on its rear side 😉
Cheers
25-07-2017 21:54
25-07-2017 22:00 - edited 25-07-2017 22:03
Hmmm...
Yes, you can try re-adding your 'Entertainment' voucher pass code. And how about taking a screen grab of the 'Your Passes' area of your 'My Account' area, which shows all the listed dates?
And please DROP THE ATTITUDE, there is no con going on here!
Cheers
25-07-2017 22:22
25-07-2017 22:25
Good @Anonymous User. Glad to hear it
As with any new service, there's a learning curve. And please don't panic... The forum members are here to help!
Cheers
25-07-2017 22:36
25-07-2017 22:40 - edited 25-07-2017 22:41
Well @Anonymous User...
There's nothing I can do as I'm just a regular NOW TV subscriber who's trying to offer help to other subscribers... I don't work for them!