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Anonymous User
Not applicable

‎25-07-2017 21:23

A month not 3

So I'm totally new to Now TV, I only signed up so I can watch the odd box office and kids pass which looks like I'll have to cancel due to lack of subtitles for my deaf son.
Anyway I bought a box that clearly states 3 month free entertainment pass, however upon signing up it says month pass. Can someone explain what I'm missing here? And if I am missing something why oh why isn't it displayed clearly somewhere how this works? Saving me the time of having to post in a forum to get answers?
My first impressions of this box has SKY payment catch written all over it, complicated payment options and not clear T&C's.
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13 REPLIES 13
Anonymous User
Not applicable

‎25-07-2017 22:46

In response to SeeMoreDigital's comment
So far I've not found any channels with subtitles other than GOT, none of the other programmes seems to have any!

My wife and son can't watch much, wonder if I can pay per channel! Doubt it!

Looks like I'm back to Netflix and Prime!
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SeeMoreDigital
Legend 5
Legend 5

‎25-07-2017 22:54

In response to Anonymous User's comment

If you're not happy with any media companies service you have the option to officially cancel @Anonymous User. That's the benefit of free trials!

 

The official way to cancel your NOW TV subscriptions is via your NOW TV account.

 

It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

cancellation.PNG

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

 

Cheers

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Andy
Legend 5
Legend 5

‎25-07-2017 23:39

In response to Anonymous User's comment

@Anonymous User

 

On the entertainment pass it's only currently 

 

Game of Thrones season 7
Alan Partridge's Mid Morning Matters season 1
You, Me and the Apocalypse season 1
Bring the Noise season 1

 

that have subtitles. If your family rely on subtitles to enjoy content properly then you might find it better to cancel after your 3 months and check back later in the year or next year. If you ask on here first before subscribing someone should be able to tell you how much improvement there is.

Anonymous User
Not applicable

‎25-07-2017 21:58

I input the code behind the scratch panel but it's only given me 14 days, this is either a mistake or false advertising no?
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