3 Months Entertainment pass is suddenly 2 weeks?

[Anonymous User]

I just bought a NowTV box from Asda. On the front of the box it says: Includes 3 Months Entertainment Pass.

I get it home, open it up, and it says the same on the voucher card. I scratch off the code and log in.

The log in screen says "Sign up for your 1 month pass". Nonetheless, I log in. 

After submitting my card details, it says "You've got 2 weeks free. After that we'll charge you 6.99". 

What?!

[Andy]

@Anonymous User

Welcome to the forum. Sounds like you've started the free 14 day trial rather than your voucher. If you go to your My Account > My Passes page

https://account.nowtv.com/passes

and click the apply a voucher link in the entertainment section you should be able to enter the code again and it will automatically kick in when your 14 day trial ends.

[Anonymous User]

Thanks for answering quickly. When I go to that page and log in, the logo spins forever and I can't do anything. Is it likely to work at some point?

[Andy]

@Anonymous User Should do. If you can try a different browser and/or device (preferably a laptop or desktop) to log into the site.

If you still have problems getting to your account page you could alternately have a word with live chat, explain the problem and ask if they will apply the cod for you. You can get to live chat from here

https://help.nowtv.com/contact-us/how-to-apply-or-enter-voucher-code

[SeeMoreDigital]

Hi @Anonymous User,

To follow on from what @Andy has said. Can you please confirm which browser are you using?

Cheers

[Anonymous User]

I was using Opera but I tried again with Chrome and it's the same

[SeeMoreDigital]

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@Anonymous User wrote:

I was using Opera but I tried again with Chrome and it's the same

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That's very odd @Anonymous User,

I'm exclusively a Google Chrome user. I've just managed to access the 'My passes' and 'View my bills' area of 'My account' without any difficulties.

Very strange...

[Anonymous User]

It's still doing it. The little logo goes round and round. 

I've logged out, back in, no difference. I'll try another computer.

[Anonymous User]

Opera on the new computer did the same thing but Chrome suddenly worked, so it's all fixed. Happy days. Thanks for your help.

[ukbobboy]

@Anonymous User @SeeMoreDigital @Andy

Hi Alex

Although your problem is n ow solved, I just wanted to say that I am an Opera browser user myself and at times find that this browser can throw up some instability when using this site.

However, I have never had a problem when using the "My Account" facility.

UK Bob