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Expert 2

tin star liverpool not in hd and i have boost pass

i have the boost pass and watching tin star liverpool is not in hd,stream quality of 4830,watching on a samsung  smart tv on now tv app with wired connection

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Legend 5
Legend 5

Re: tin star liverpool not in hd and i have boost pass

@lockmatt 
This might sound daft, is the app updated to the latest version? 

You could try deleting and reinstalling the app.

 

Worst case you perform a factory reset to the TV, this often squashes bugs on the system.

 

Then there is get in touch and report it with Now TV staff

https://help.nowtv.com/article/how-to-submit-a-complaint
Click “chat online” to speak to Now TV staff

 

 

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Expert 2

Re: tin star liverpool not in hd and i have boost pass

@gavs82008 live channels play 7831 stream quality,tin star is playing 4830 stream quality so it must be a problem with demand programs and yes my samsung smart tv does have latest version as it updates it self and the live sports channels are good as well

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Legend 5
Legend 5

Re: tin star liverpool not in hd and i have boost pass

@lockmatt 

As another suggestion (might not work) before going to Live chat to discuss with Now TV staff.

 

You can always delete and reinstall the app. 

 

Link for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Just make sure to click "chat online" within the greenbox

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Advocate

Re: tin star liverpool not in hd and i have boost pass

I have the same issue right now. LG TV. Boost has previously worked but not these  past few days. Will try reinstalling app and see if that helps

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