17-12-2020 17:23
i have the boost pass and watching tin star liverpool is not in hd,stream quality of 4830,watching on a samsung smart tv on now tv app with wired connection
17-12-2020 18:50
@lockmatt
This might sound daft, is the app updated to the latest version?
You could try deleting and reinstalling the app.
Worst case you perform a factory reset to the TV, this often squashes bugs on the system.
Then there is get in touch and report it with Now TV staff
https://help.nowtv.com/article/how-to-submit-a-complaint
Click “chat online” to speak to Now TV staff
18-12-2020 10:45
@gavs82008 live channels play 7831 stream quality,tin star is playing 4830 stream quality so it must be a problem with demand programs and yes my samsung smart tv does have latest version as it updates it self and the live sports channels are good as well
18-12-2020 11:07 - edited 18-12-2020 11:07
As another suggestion (might not work) before going to Live chat to discuss with Now TV staff.
You can always delete and reinstall the app.
Link for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click "chat online" within the greenbox
24-12-2020 21:59
I have the same issue right now. LG TV. Boost has previously worked but not these past few days. Will try reinstalling app and see if that helps