cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

restricted kids tv

I have put an age restriction of 12 on our now tv box but it now wont let us watch some programmes like mister maker or mr bean on the kids channels. Any ideas? 

2 Replies
Andy
Legend 5
Legend 5

@Anonymous User Welcome to the community. It sounds as if NOW TV have added the episodes without a certification attached, which causes the system to default to assuming it is 18 for parental control purposes. I'll tag @Anonymous User from the NOW TV Team who can check this and get it corrected if necessary, athough it will probably be Monday before it's picked up by the team. In the meantime you'd need to keep entering the PIN or disable it temporarily. 

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

@Andy @Anonymous User

 

thank you for flagging! let me see what I can find out about this issue

 

*update 14/6* 

Hello, Ive raised this issue with the tech teams and they've gone down the rabbit hole of trying to find the issue. If I get any updates, I'll post here.