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"oops there's a problem.

Oops there's a fault only on Friday evenings rest of viewing is ok. Is answer to problem not to watch Now tv on Friday evenings if so do I get refund for missed viewing? Or do I not watch on Fridays. More than likely I will not get a refund. Have attempted to contact Now on email no replies. Wonder why Now tv are losing subscribers. 

Legend 5
Legend 5


What device are you using? 

Have you tried to delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help


On an Android device, download one of the apps calling itself WiFi Analyzer, and familiarise yourself with the WiFi environment you are operating in, both yours and your neighbours’, as shown by the various displays on the app.

Then, when the trouble starts next Friday, look at it again, note any significant differences, especially somebody hogging the WiFi channels your router is on, and report back.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.