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MollyMorrison
Newbie

problems with the now tv app

Hi, i have an entertainment pass and a kids pass. anytime i try and watch something it doesn’t load. i’ve reinstalled the app, logged off and back in and cleaned up storage in my device. i have grey internet so i don’t understand what the issue is. 

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2 Replies
MollyMorrison
Newbie

Re: problems with the now tv app

great internet*

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schnapps
Legend 5
Legend 5

Re: problems with the now tv app

Hi @MollyMorrison 

 

What playback device are you using ?

 

Any error message or code on your screen ?

 

Have you tried unplugging the power to both your playback device and Router for a minute and restart the Router first, give it say 5 minutes then power back up your playback device.

 

Do you own any other playback device and if so does the same problem persist ?

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