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Anonymous User
Not applicable

‎18-10-2019 10:10

entertainment not working

Hoping someone can help. I am wanting to watch now TV entertainment it loads then says your offline if problem presits go to nowtv/help now my not offline my Netflix etc works fine it's just the entertainment I've reset the box done everything I can and still ain't working can anyone help?

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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎18-10-2019 10:15

Hi @Anonymous User 

 

Have you tried a reboot on your Router even though other services work on your NowTV box ?

 

Do you have another pass other than entertainment ?

 

If so can you play the other NowTV pass to see if it plays.

 

See if anything in this linked guide helps.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

 

If nothing works, then i would be tempted myself to switch the power off to your Router for 20 minutes to allow the Router to acquire a new IP address even though your Router is working on other services or Apps.

View solution in original post

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12 REPLIES 12
Anonymous User
Not applicable

‎28-01-2020 19:30

entertainment pay for it but i not got it

[email removed]

so can i have a refund thanks

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gavs82008
Legend 5
Legend 5

‎29-01-2020 8:00

In response to Anonymous User's comment

@Anonymous User 

What do you mean that you don't got it?

 

As this is a customer forum you should not be putting in any personal details for GDPR reasons. 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎29-01-2020 20:40

In response to gavs82008's comment
not go now tv stick to watch it can you sent one pls thanks
and i pay for it
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