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GillUK
Advocate

Why are there no subtitles?

My mother just bought a Now TV thing for her TV. I set it all up for her, even the subtitles in the settings, everything seemed fine. Then she sits down to watch The Walking Dead, and there are no subtitles. It is bang out of order for a there to be no subtitles for the hearing impaired in 2019. Can someone please explain why it is like this?

15 Replies
RoyB
Legend 5
Legend 5

Re: Why are there no subtitles?


@GillUK wrote:

My mother just bought a Now TV thing for her TV. I set it all up for her, even the subtitles in the settings, everything seemed fine. Then she sits down to watch The Walking Dead, and there are no subtitles. It is bang out of order for a there to be no subtitles for the hearing impaired in 2019. Can someone please explain why it is like this?


There’s a bug at the moment whereby the Settings Subtitles setting doesn’t hold. NowTV are aware of the issue, so we hope to see it addressed presently.

 

So to get subtitles, it is necessary to press the ‘*’ button on the remote, arrow right to the Subtitles option (furthest right) and select English there (if subtitles are available for the programme, which is not always the case Smiley Sad).

 

If you then do follow-on watching of further episodes, the subtitles will continue to show; but once you leave the programme for another, or exit, you will have to repeat the subtitle setting on the next thing you want to watch.


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IanJonno
Scholar

Re: Why are there no subtitles?

NowTV are well known for lacking subtitles, especially on the "Entertainment" package. Hopefully in the next decade or two they'll step up and improve. I doubt it though, their lack of compassion for the deaf and hard of hearing community is shameful, to say the least.

roninmala
Newbie

Re: Why are there no subtitles?

no subtitles on main menu . subtitles on movies of shows are-OFF

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Humbug46
Newbie

Re: Why are there no subtitles?

My partner requires subtitles. We have just sat down to watch Bohemian Rhapsody and after several attempts still no subtitles? It's 2020, recently released film and we are over 70 and self isolating! Please can anybody help before we go completely round the bend?

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Mandy48
Advocate

Re: Why are there no subtitles?

Your shows advertised with “S” symbol for subtitles but no subtitles are showing for shows such as, special victims unit, Criminal minds. Your show The Twilight zone has no Subtitles to name a few! I have Hearing loss and rely on subtitles. I cant enjoy and benefit my services. I am very dissatisfied. Also I have to wait up to 4 weeks for some of your newer episodes for subtitles to show.

 

I have tried holding down English subtitles button as suggested, and gone back to repeat, no such luck! 

 

 

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Russell
Newbie

Re: Why are there no subtitles?

Have read the previous 5 answers and have determined that there is no solution. I’m no technophobe but it’s impossible to get subtitles on an LG TV even though the subtitle logo is displayed. Once you turn subtitles to “ON” it reverts to off! 
Extremely frustrating, especially when we’re paying for this service! Come on NOW TV get a grip, SOON. 

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peedoff
Advocate

Re: Why are there no subtitles?

We had now tv about two years ago and could not get subtitles, so we gave up and cancelled our subscription telling now tv why, it seems they do not listen to their feedback as, we thought we would try again and so we subscribed again a couple of weeks ago and lo and behold STILL NO SUBTITLES!!!  needless to say we are cancelling again, I will not tell them why as they do not want to know all they want is our money

RoyB
Legend 5
Legend 5

Re: Why are there no subtitles?

@peedoff 

 

Lots of programmes, though not all, and some that get them only eventually, but they are there.

 

What device are you using?

 

There is still a bug, 15 months and counting, to my knowledge, where the setting on the Stick for subtitles wherever possible won’t stay On. And so for each programme, you need to Pause it, move to the little speech bubble icon if it is there, and turn the subtitles On.

 

And keep doing that for each programme, which is annoying. But we cope with it.


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Stuwoolf
Observer

Re: Why are there no subtitles?

Watching Brotherhood, Jason Isaccs.

 

First 2 episodes of S1 had subtitles. Episobe 3 doesnt?

 

What happened? Why is there no subtitles?

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