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Expert 2

Watch List being hacked by NOWTV..again

Watch List compromised:

 

I use the NOWTV app on my Samsung smart TV, and as a back up have a NOWTV stick plugged in too as a reserve when app misbehaves.

 

Again last night I see shows have been removed from my Watch List, and I have to add them back in again; this doesn't seem to fix, as next time I use, the shows have been removed again; others suffering this too?

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5 Replies
Legend 5
Legend 5

Re: Watch List being hacked by NOWTV..again

@Geluk 

Thankfully it’s never happened to me. You are best to report the issue with Now TV staff 

 

Click “chat online” within the green box for live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Send an email to customer support email in picture below

9E9F0F36-53E6-4CBC-B43D-AA216963405E.jpeg

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Legend 5
Legend 5

Re: Watch List being hacked by NOWTV..again

@Geluk 

Before reporting to Now TV staff. 

Have you tried to delete and reinstall the app?

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Champion 3

Re: Watch List being hacked by NOWTV..again

@Geluk   @gavs82008  (for info)

 

Hi Guluk

 

My system is very similar to yours, a Samsung Smart TV with a Roku 3 for back up, for when Now TV or Samsung start messing with the Now TV app. Although I have not noticed my Watchlist loosing shows, I have noticed my Continue Watching 

retaining shows after I have finished watching them, e.g. 9-1-1 Lone Star S1E9 is being retained yet I have already finished watching all 10 episodes.

 

I think this is an after-affect of the system being rolled-back to workaround an unfixable bug an update recently introduced, which could also be the cause of your "hacking" experience.  However, for me at the moment, it's just an inconvenience that will eventually time out.

 

Personally, I think Now TV should test their updates a bit more before rolling them out onto the live system, because when they go wrong they can cause havoc.

 

 

UK Bob

 

 

 

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Elite

Re: Watch List being hacked by NOWTV..again

I don't have any problems with my watchlist but continue watching is an absolute mess. When people have reported missing content/issues with shows and I've checked them I have been left with about 20 shows I can't get rid of.

 

Even scanning to the end of the last episode and letting the last 30 seconds play out hasn't got rid of them.

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Champion 3

Re: Watch List being hacked by NOWTV..again

@Saint1976 

 

Hi Saint

 

Yes, I totally agree, when I first noticed the problem I also tried scanning to the end of each unwanted, but already seen, show but, like you found, it had no effect, the shows were still retained.  So, I decided to just let them time out, which they will eventually all do.

 

Right now, I got three or four shows I can't get out of my Continue Watching but, for me, it's no biggie, unfortunately having 20 or so shows you can't get rid of, I can see, is a real problem.

 

Got to break for a snack and some music.

 

Later.

 

UK Bob

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