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WHY ADVERTS

Why has the Kids channel now started showing repeated adverts?  It seems that every few minutes there are 3 to 4 adult-directed adverts playing.  this is not only completely inappropriate for a 3-year-old but also incredibly stressful when their favourite tv programme keeps stopping and they don't understand what an advert is.  This never used to happen and to be honest, if it keeps happening I WILL be cancelling.

 

Also, whats with guiding people to the Chatbot to contact you, but then just going around in circles and the chatbot not letting you talk to anyone?!

 

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Community Manager
Community Manager

Re: WHY ADVERTS

Hi @ANGRY-CUSTOMER ,

 

Thanks for posting.

 

We'll look into this. We just need a couple of details if you could:

 

- Was this when watching a live channel or On Demand content?

- Were the adverts for shows on NOW TV or somthing else?

- What content / channel were you watching when they came on?

 

Thanks

 

Simon

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