24-07-2019 1:20
Solved! Go to Solution.
24-07-2019 13:15
Hi @Anonymous User
See if step 6 on this linked guide resolves it, i can't guarantee it will work but worth a try for the sake of wasting five minutes of your time.
Update the software even if it shows you are on the same version number.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
24-07-2019 13:15
Hi @Anonymous User
See if step 6 on this linked guide resolves it, i can't guarantee it will work but worth a try for the sake of wasting five minutes of your time.
Update the software even if it shows you are on the same version number.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
24-07-2019 18:10
24-07-2019 18:15
Hi @Anonymous User
Maybe try all the other steps identified on the linked trouble shooting guide including a full factory reset.
The only other thing you could try is maybe overnight to switch your Router off at the power outlet to see if it is related to a rouge IP address.
If you can't wait, maybe switch the power off on the Router for about 30 minutes.
24-07-2019 19:44
24-07-2019 19:49
Hi @Anonymous User
Yep your internet Router.
Can't guarantee it will work, but worth a try.
24-07-2019 20:05 - edited 24-07-2019 20:10
Hi @Anonymous User
Out of curiosity are all the three nowtv boxes which are not working properly are they the same model type ?
If so which boxes are you using the white, black, Freeview Smart or 4K Smart boxes.
Where i know the white boxes are starting to struggle and haven't got the processing power to handle some of the newer power hungry third party Apps on the white box.
09-07-2020 23:27
I m havimg thr same iasue but only the itv app. Is this a common problem at the minute.