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Simon
Advocate

Slower than slow broadband

Hi folks so I am a new Nowtv broadband customer I have to say the service has been ok but my Broadband speed is That BAD I am only getting 2 mb if that I was told I would get over 50mb … obv it’s no good like this so how do I get it sorted .. I have done the checks online every thing says it’s Ok.. but it’s not… speed poor loading of pages … who do I contact and how do I contact to address this problem… thanks folks

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Slower than slow broadband

@Simon 

Has it been 10 days since the broadband became active?

 

Give the broadband team a call to see what can be done.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Simon
Advocate

Re: Slower than slow broadband

Thanks for the reply, it’ll be active 7 days on this Monday coming.. maybe I am being impatient who knows.. however I have logged my problem with nowtv so we will see what happens eh….

thanks again.😀