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gavs82008
Legend 5
Legend 5

Re: Sky Showcase on Now TV

@ken242 

What device are you using?

 

Have you tried unplugging your router for a few minutes?

 

Are you able to delete and reinstall the NOW app?

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ken242
Expert

Re: Sky Showcase on Now TV

  • I got a NOW TV stick I haven't unplug my router
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ken242
Expert

Re: Sky Showcase on Now TV

I did that still the same

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gavs82008
Legend 5
Legend 5

Re: Sky Showcase on Now TV

@ken242 

You could try making sure the stick is fully up to date. 

Worst case set it back to factory settings 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

 

Although considering Sky Showcase is a cominbation of other channels and has no on demand content are you overly fussed about it being in SD? As the content will most likely be on another Sky branded channel.

 

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schnapps
Legend 5
Legend 5

Re: Sky Showcase on Now TV

Hi @ken242 

 

I mentioned on my previous post on this thread that i am not seeing the HD on the end of the Sky Showcase live channel information on none of the playback devices that i have currently checked with my Boost Membership.

 

The playback devices not showing the HD on the end of the Sky Showcase channel from the Entertainment Now & Next TV Guide for me is my Youview Box NOW App and my NOW 4K Smart Box.

 

Though Sky Max the second new channel added is showing HD in the channel name.

 

Even though it's not showing HD on the end of the channel name to my eyes it definitely 1080p HD with a streaming quality figure of around 7800.

 

I would thought all NOW needs to do is add HD on the end of the Sky Showcase channel information name and don't need to upgrade the picture streaming quality.

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ken242
Expert

Re: Sky Showcase on Now TV

done all at and it still the same

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ken242
Expert

Re: Sky Showcase on Now TV

And all what you told me to do and it's still the same sky Showcase still in SD not HD

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gavs82008
Legend 5
Legend 5

Re: Sky Showcase on Now TV

@ken242 
Report the issue with NOW staff to see what can be done. 
Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

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ken242
Expert

Re: Sky Showcase on Now TV

Don't have to it's in HD now sky Showcase