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Anonymous User
Not applicable

Sky Crime Channel

Anyone else experiencing random picture pixelation on Sky Crime it has only been happening for about 3 or 4 days but it is the only channel affected ?

8 REPLIES 8
Anita58
Advocate

I am freezing and speech loss

gavs82008
Legend 5
Legend 5

@Anita58 

Can you elaborate what device your using to watch Now TV?

FYI that I do not work for NOW, just a NOW customer trying to help
Anita58
Advocate
Roku
Anita58
Advocate

Hi I’m using roku

gavs82008
Legend 5
Legend 5

@Anita58 

Have you tried to delete and reinstall the app?

 

You could also try unplugging the device and router for a few minutes. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anita58
Advocate
Done both every channel is fine except sky crime
gavs82008
Legend 5
Legend 5

@Anita58 

Weird! 

 

Another but more extreme suggestion is to put the device back to factory settings.


Perhaps best to report the issue with Now TV via live chat. 
Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to customer support, address is in the below picture.

99CF735E-230E-4AEA-8E60-52CA6D2562F8.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Anita58
Advocate

Have you tried live chat nobody’s ever home just said try later,it’s took 3 months to have my phone line fixed,thanks anyway