Ray Donovan

[Anonymous User]

Missing episode 7 from Season 7 - where is it?  

[gavs82008]

@Anonymous User 

Best to speak with Now TV on live chat, should be there. 

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

Have you had any luck finding out?

I tried talking to someone on chat but didn't really get anywhere.

LIKITHA (1/8/2020, 12:55:01 PM): Thanks for contacting NOW TV, you are talking to LIKITHA. How can I help?
null (1/8/2020, 12:55:06 PM): Hello
LIKITHA (1/8/2020, 12:55:18 PM): Hi thee.
LIKITHA (1/8/2020, 12:55:27 PM): there**
LIKITHA (1/8/2020, 12:55:43 PM): How may I help you for today?
null (1/8/2020, 12:55:43 PM): I have been disconnected twice. All I want to know is why Ray Donovan S7 E7 is not appearing in NowTV
LIKITHA (1/8/2020, 12:57:15 PM): Let me check and help you with this.
LIKITHA (1/8/2020, 12:59:33 PM): Thanks for waiting.
LIKITHA (1/8/2020, 12:59:36 PM): Yes, I see that season 7 is not available.
LIKITHA (1/8/2020, 12:59:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:00:01 PM): Season 7 is available
null (1/8/2020, 1:00:50 PM): I have watched season 7 episodes 1 - 6
null (1/8/2020, 1:01:00 PM): and Season 7 episode 8 is available
null (1/8/2020, 1:01:10 PM): But episode 7 is no there
LIKITHA (1/8/2020, 1:01:12 PM): Sorry episode 7 is not available.
null (1/8/2020, 1:01:18 PM): Why not?
null (1/8/2020, 1:01:31 PM): Why would you have every other episode bar that one?
LIKITHA (1/8/2020, 1:01:40 PM): Here is the link: 
LIKITHA (1/8/2020, 1:02:01 PM): You can check it is not updated still.
LIKITHA (1/8/2020, 1:02:12 PM): Once it is updated you can watch it.
null (1/8/2020, 1:02:45 PM): But why would you have an episode missing in the middle of the season?
LIKITHA (1/8/2020, 1:04:03 PM): Sometimes we’re unable to broadcast a movie or show through our TV channels due to rights restrictions (you might see this referred to as ‘slating’). This means that occasionally a movie or show will be blocked on the channels.
null (1/8/2020, 1:04:19 PM): But it was available at the start of the week
null (1/8/2020, 1:04:36 PM): Surely that would be to a full season and not an individual episode
LIKITHA (1/8/2020, 1:05:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:06:05 PM): When will that be?
LIKITHA (1/8/2020, 1:06:31 PM): Might be there is some issue. They will update that episode shortly.
null (1/8/2020, 1:06:50 PM): Is there anyway you can find out?

Then they ended the chat.

[Anonymous User]

S7 E7 and looking like more missing, What service are we paying for,

[Anonymous User]

Thanks for posting this.  I only got this entertainment pass to watch Ray Donovan and there's an episode missing.  WTF???  If I had known this, I clearly wouldnt have bothered.  Here's hoping its resolved within a day or so.  What's the point of watching 8 if I havent seen 7?

[Anonymous User]

I agree , this is a joke.

Now TV please sort this out quickly

By the way - the chatbot is useless  -get real people to man it otherwise its a waste of time

[Jason-C]

Hi everyone,

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

Thanks for getting in touch.

Apologies for the inconvenience. Our teams are working on getting this episode back up and running. It had to be redelivered by the supplier, which is why it's been unavailable.

Appreciate your patience, we're hoping to have it resolved soon.

Thanks,

Jason

[Jason-C]

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

Just got word that the episode is now available to play!

Thanks again for waiting. You may need to refresh the page or restart the app on your device to make it reappear. Let us know if you run into any troubles.

Thanks,

Jason

[Anonymous User]

all sorted thank you

[Anonymous User]

@Jason-C  Thanks Jason

[Anonymous User]

Hi Jason

Thank you for sorting this.  What is incredibly frustrating though is all we asked for was someone to look into this and instead got absolute nonsense and ###### from those on webchat.   All they had to do is say "We are not sure...there is an issue and we'll get someone to look into it!"  End of!  I actually cancelled my entertainment package last night purely as I was so angry and didnt know if I would get to see the episode and the constant cutting me off on the webchat.  I am only paying for it to watch this programme.    It's really poor customer service to ask a question, and just being lied to and cut off.    You can maybe relay this back to your superiors. 

Once again, appreciate you getting this sorted.  Thanks again. 

[Anonymous User]

thanks, all sorted

[Anonymous User]

have the same issue, incidentally I missed the start of season 7 episode 7 onto to return 2 minutes later and have no idea what's going on, then found out I was watching episode 8, where is episode 7, so annoying, I can't carry on without watching it

[Anonymous User]

I seen other posts about sound issues so perhaps they’ve taken it down to resolve that. A proper answer would be good though. 

[Anonymous User]

I've just been cut off twice on the chat.  The truth is they had no intention of talking to me and just asking me if I am having a nice day and how the bloody weather is?  Shameful customer service.  No wonder they dont have a contact phone number.  

[Anonymous User]

The person I was speaking to the second time kept telling me to hold on while she found the details of the previous chat. All I had said in the one before that the episode was missing and she kept me waiting for 10 minutes then disconnected.