Ray Donovan

[Anonymous User]

Missing episode 7 from Season 7 - where is it?  

[Anonymous User]

Hi Jason

Thank you for sorting this.  What is incredibly frustrating though is all we asked for was someone to look into this and instead got absolute nonsense and ###### from those on webchat.   All they had to do is say "We are not sure...there is an issue and we'll get someone to look into it!"  End of!  I actually cancelled my entertainment package last night purely as I was so angry and didnt know if I would get to see the episode and the constant cutting me off on the webchat.  I am only paying for it to watch this programme.    It's really poor customer service to ask a question, and just being lied to and cut off.    You can maybe relay this back to your superiors. 

Once again, appreciate you getting this sorted.  Thanks again. 

[Anonymous User]

thanks, all sorted

[Anonymous User]

have the same issue, incidentally I missed the start of season 7 episode 7 onto to return 2 minutes later and have no idea what's going on, then found out I was watching episode 8, where is episode 7, so annoying, I can't carry on without watching it

[Anonymous User]

I seen other posts about sound issues so perhaps they’ve taken it down to resolve that. A proper answer would be good though. 

[Anonymous User]

I've just been cut off twice on the chat.  The truth is they had no intention of talking to me and just asking me if I am having a nice day and how the bloody weather is?  Shameful customer service.  No wonder they dont have a contact phone number.  

[Anonymous User]

The person I was speaking to the second time kept telling me to hold on while she found the details of the previous chat. All I had said in the one before that the episode was missing and she kept me waiting for 10 minutes then disconnected.