08-01-2020 8:45
Missing episode 7 from Season 7 - where is it?
09-01-2020 20:25
Hi Jason
Thank you for sorting this. What is incredibly frustrating though is all we asked for was someone to look into this and instead got absolute nonsense and ###### from those on webchat. All they had to do is say "We are not sure...there is an issue and we'll get someone to look into it!" End of! I actually cancelled my entertainment package last night purely as I was so angry and didnt know if I would get to see the episode and the constant cutting me off on the webchat. I am only paying for it to watch this programme. It's really poor customer service to ask a question, and just being lied to and cut off. You can maybe relay this back to your superiors.
Once again, appreciate you getting this sorted. Thanks again.
09-01-2020 13:10
thanks, all sorted
08-01-2020 20:48
have the same issue, incidentally I missed the start of season 7 episode 7 onto to return 2 minutes later and have no idea what's going on, then found out I was watching episode 8, where is episode 7, so annoying, I can't carry on without watching it
08-01-2020 21:45
I seen other posts about sound issues so perhaps they’ve taken it down to resolve that. A proper answer would be good though.
08-01-2020 21:51
I've just been cut off twice on the chat. The truth is they had no intention of talking to me and just asking me if I am having a nice day and how the bloody weather is? Shameful customer service. No wonder they dont have a contact phone number.
08-01-2020 21:56
The person I was speaking to the second time kept telling me to hold on while she found the details of the previous chat. All I had said in the one before that the episode was missing and she kept me waiting for 10 minutes then disconnected.