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Philsnothappy
Advocate

Ray Donovan

Missing episode 7 from Season 7 - where is it?  

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15 Replies
gavs82008
Elite

Re: Ray Donovan

@Philsnothappy 

Best to speak with Now TV on live chat, should be there. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

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Scodun
Mentor

Re: Ray Donovan

Have you had any luck finding out?

 

I tried talking to someone on chat but didn't really get anywhere.

 

LIKITHA (1/8/2020, 12:55:01 PM): Thanks for contacting NOW TV, you are talking to LIKITHA. How can I help?
null (1/8/2020, 12:55:06 PM): Hello
LIKITHA (1/8/2020, 12:55:18 PM): Hi thee.
LIKITHA (1/8/2020, 12:55:27 PM): there**
LIKITHA (1/8/2020, 12:55:43 PM): How may I help you for today?
null (1/8/2020, 12:55:43 PM): I have been disconnected twice. All I want to know is why Ray Donovan S7 E7 is not appearing in NowTV
LIKITHA (1/8/2020, 12:57:15 PM): Let me check and help you with this.
LIKITHA (1/8/2020, 12:59:33 PM): Thanks for waiting.
LIKITHA (1/8/2020, 12:59:36 PM): Yes, I see that season 7 is not available.
LIKITHA (1/8/2020, 12:59:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:00:01 PM): Season 7 is available
null (1/8/2020, 1:00:50 PM): I have watched season 7 episodes 1 - 6
null (1/8/2020, 1:01:00 PM): and Season 7 episode 8 is available
null (1/8/2020, 1:01:10 PM): But episode 7 is no there
LIKITHA (1/8/2020, 1:01:12 PM): Sorry episode 7 is not available.
null (1/8/2020, 1:01:18 PM): Why not?
null (1/8/2020, 1:01:31 PM): Why would you have every other episode bar that one?
LIKITHA (1/8/2020, 1:01:40 PM): Here is the link: 
LIKITHA (1/8/2020, 1:02:01 PM): You can check it is not updated still.
LIKITHA (1/8/2020, 1:02:12 PM): Once it is updated you can watch it.
null (1/8/2020, 1:02:45 PM): But why would you have an episode missing in the middle of the season?
LIKITHA (1/8/2020, 1:04:03 PM): Sometimes we’re unable to broadcast a movie or show through our TV channels due to rights restrictions (you might see this referred to as ‘slating’). This means that occasionally a movie or show will be blocked on the channels.
null (1/8/2020, 1:04:19 PM): But it was available at the start of the week
null (1/8/2020, 1:04:36 PM): Surely that would be to a full season and not an individual episode
LIKITHA (1/8/2020, 1:05:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:06:05 PM): When will that be?
LIKITHA (1/8/2020, 1:06:31 PM): Might be there is some issue. They will update that episode shortly.
null (1/8/2020, 1:06:50 PM): Is there anyway you can find out?

 

Then they ended the chat.

AresPrime
Newbie

Re: Ray Donovan

S7 E7 and looking like more missing, What service are we paying for,

 

paolo4279
Mentor

Re: Ray Donovan

Thanks for posting this.  I only got this entertainment pass to watch Ray Donovan and there's an episode missing.  WTF???  If I had known this, I clearly wouldnt have bothered.  Here's hoping its resolved within a day or so.  What's the point of watching 8 if I havent seen 7?

Stu17
Advocate

Re: Ray Donovan Season 7 episode 7 is missing

have the same issue, incidentally I missed the start of season 7 episode 7 onto to return 2 minutes later and have no idea what's going on, then found out I was watching episode 8, where is episode 7, so annoying, I can't carry on without watching it

Scodun
Mentor

Re: Ray Donovan Season 7 episode 7 is missing

I seen other posts about sound issues so perhaps they’ve taken it down to resolve that. A proper answer would be good though. 

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paolo4279
Mentor

Re: Ray Donovan

I've just been cut off twice on the chat.  The truth is they had no intention of talking to me and just asking me if I am having a nice day and how the bloody weather is?  Shameful customer service.  No wonder they dont have a contact phone number.  

Scodun
Mentor

Re: Ray Donovan

The person I was speaking to the second time kept telling me to hold on while she found the details of the previous chat. All I had said in the one before that the episode was missing and she kept me waiting for 10 minutes then disconnected. 

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Frankyb1970
Advocate

Re: Ray Donovan

I agree , this is a joke.

Now TV please sort this out quickly

 

By the way - the chatbot is useless  -get real people to man it otherwise its a waste of time