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Anonymous User
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Ray Donovan

Missing episode 7 from Season 7 - where is it?  

15 REPLIES 15
gavs82008
Legend 5
Legend 5

@Anonymous User 

Best to speak with Now TV on live chat, should be there. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Have you had any luck finding out?

 

I tried talking to someone on chat but didn't really get anywhere.

 

LIKITHA (1/8/2020, 12:55:01 PM): Thanks for contacting NOW TV, you are talking to LIKITHA. How can I help?
null (1/8/2020, 12:55:06 PM): Hello
LIKITHA (1/8/2020, 12:55:18 PM): Hi thee.
LIKITHA (1/8/2020, 12:55:27 PM): there**
LIKITHA (1/8/2020, 12:55:43 PM): How may I help you for today?
null (1/8/2020, 12:55:43 PM): I have been disconnected twice. All I want to know is why Ray Donovan S7 E7 is not appearing in NowTV
LIKITHA (1/8/2020, 12:57:15 PM): Let me check and help you with this.
LIKITHA (1/8/2020, 12:59:33 PM): Thanks for waiting.
LIKITHA (1/8/2020, 12:59:36 PM): Yes, I see that season 7 is not available.
LIKITHA (1/8/2020, 12:59:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:00:01 PM): Season 7 is available
null (1/8/2020, 1:00:50 PM): I have watched season 7 episodes 1 - 6
null (1/8/2020, 1:01:00 PM): and Season 7 episode 8 is available
null (1/8/2020, 1:01:10 PM): But episode 7 is no there
LIKITHA (1/8/2020, 1:01:12 PM): Sorry episode 7 is not available.
null (1/8/2020, 1:01:18 PM): Why not?
null (1/8/2020, 1:01:31 PM): Why would you have every other episode bar that one?
LIKITHA (1/8/2020, 1:01:40 PM): Here is the link: 
LIKITHA (1/8/2020, 1:02:01 PM): You can check it is not updated still.
LIKITHA (1/8/2020, 1:02:12 PM): Once it is updated you can watch it.
null (1/8/2020, 1:02:45 PM): But why would you have an episode missing in the middle of the season?
LIKITHA (1/8/2020, 1:04:03 PM): Sometimes we’re unable to broadcast a movie or show through our TV channels due to rights restrictions (you might see this referred to as ‘slating’). This means that occasionally a movie or show will be blocked on the channels.
null (1/8/2020, 1:04:19 PM): But it was available at the start of the week
null (1/8/2020, 1:04:36 PM): Surely that would be to a full season and not an individual episode
LIKITHA (1/8/2020, 1:05:50 PM): Once it is updated you can watch it.
null (1/8/2020, 1:06:05 PM): When will that be?
LIKITHA (1/8/2020, 1:06:31 PM): Might be there is some issue. They will update that episode shortly.
null (1/8/2020, 1:06:50 PM): Is there anyway you can find out?

 

Then they ended the chat.

Anonymous User
Not applicable

S7 E7 and looking like more missing, What service are we paying for,

 

Anonymous User
Not applicable

Thanks for posting this.  I only got this entertainment pass to watch Ray Donovan and there's an episode missing.  WTF???  If I had known this, I clearly wouldnt have bothered.  Here's hoping its resolved within a day or so.  What's the point of watching 8 if I havent seen 7?

Anonymous User
Not applicable

I agree , this is a joke.

Now TV please sort this out quickly

 

By the way - the chatbot is useless  -get real people to man it otherwise its a waste of time

Jason-C
Community Administrator

Hi everyone,

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

 

Thanks for getting in touch.

 

Apologies for the inconvenience. Our teams are working on getting this episode back up and running. It had to be redelivered by the supplier, which is why it's been unavailable.

 

Appreciate your patience, we're hoping to have it resolved soon.

 

Thanks,

Jason

Jason-C
Community Administrator

@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User 

 

Just got word that the episode is now available to play!

 

Thanks again for waiting. You may need to refresh the page or restart the app on your device to make it reappear. Let us know if you run into any troubles.

 

Thanks,

Jason

Anonymous User
Not applicable

all sorted thank you

Anonymous User
Not applicable

@Jason-C  Thanks Jason