@RoyB @Anonymous User
I think this "auto-renew" topic is just one of those things we will have to disagree on, simple because if you want to give a customer something for free, especially as it has a monthly subscription attached, you should ask if they want it first, not apply the pass then tell them about it afterwards.
And finally, no matter how you look at it, it cannot be sensible to do something that severely ticks your customers off.
@ukbobboy cc: @Anonymous User
Oh, I don’t think we have to disagree on it, do we?
I think that no-one should ever have a pass auto-started, even a truly free one, let alone one with a paid renewal. And not even from a Stick sold with a multipass offer, where these autostart when you initialise the Stick; I don’t like that.
Fine for NowTV to send you a free pass, even one with a paid renewal. But I think that just like a Day or Week Sports Pass, every sort of pass that isn’t itself an auto-renewal should just sit there until you watch something covered by it.
And ideally at that point that NowTV will tell you that you are about to start the Pass; ask if you really want to and back off if not; demand the Payment PIN, even for a truly free pass, so no-one else can start it without your approval; and tell you if this is a truly free pass, and if not, when payment would start; and if it is a multi-month pass, tell you if you lose all but the current month by cancelling early or not.
Not even fine to auto-start a truly free pass; perhaps the person it is sent to is on a three-month world cruise, and can’t take advantage of it, so again, such a Pass should only be started by watching something.
Or maybe we will disagree because you wouldn’t sew it up so tight 🙂
But the above would certainly indicate my disapproval of any scheme in which NowTV auto-restarted dormant passes, and thus auto-restarted continuing payment; my only issue here is whether or not NowTV have actually done this at any time.
And even for the examples so far found, which I think describe autostarts under slightly different conditions from that, my disapproval is also indicated.
Getting your customers ticked off, whether by accident or design, is indeed no way to go.
I have read this thread with interest and agree with points of view from all, I think that whether your given a free pass with auto renew or without auto renew, Whatever the pass is as default when applying any pass to your account free or otherwise you should always be asked for you payment pin.
If payment pin was mandatory then you would be fully aware of any active pass and auto renew on your account and would not be surprised when the payments show up on your bank account
You know, I'm not sure if having a PIN on your account can prevent Now TV from auto-renewing a pass if they chose to do so.
I know a secret PIN will prevent a wayward friend or family member from messing about with your Now TV account but unsure if that prevention facility extends any further.
PS. I doubt if Now TV will ever tell us.
Hi bob, Yes I agree with what your saying, I think what I am trying to say is if now tv apply a pass to your account it should only be activated with a payment pin.
I don't think its good idea to apply a pass with auto renew if by any chance your not aware of it until it shows up on your bank statement.
@NowTV - please feel free to add free sports, cinema and entertainment passes directly to my account whenever you like and however frequently you like. Just send cancellation at same time.
Thanks Very Much.
Looking forward to watching Bohemian Rhapsody this weekend.