13-02-2020 14:26
hi
I cancelled my now tv package last Oct both entertainment and sky movies however you have still continued to take a 11.99 3 payments from my account I paid
8th Oct 7.99 9th Oct 11.99 cancelled my account on both due to having sky fitted
I then had a further payment of 11.99 taken on the 21 Oct 10th Jan then the 10th Feb
I would like a refund please for those 3 payments
Thank you
13-02-2020 23:18
Carnt pay bill how can a pay
14-02-2020 10:43
@Anonymous User @Anonymous User
We would suggest to pop over to live chat where they deal with account related matters and ask them to cancel the pass or passes in question and also ask them for a refund. (Not the chat bot)
To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.
https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes