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Pass cancelled by NOW TV

I went online to cancel both my cinema and entertainment passes and was offered a reduced payment for 4 months - both of which I accepted.  I received an email from cinema to say pass cancelled followed by offer applied - no issue there.  I received an offer applied email for entertainment pass and then the cancelled one several hours later.  Went on to watch entertainment a couple of days later and it stated pass cancel - to reactivate I had to rejoin and pay full amount.  Any ideas how I can get this rectified to cheaper rate.  Live chat isnt available. 

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Expert 2

Re: Pass cancelled by NOW TV

Persevere with live chat, as there's no phone service.