01-06-2018 14:29
09-06-2018 13:24
I have this same issue - octonauts or in the night garden require a PIN.
My guess would be that they're unrated content.
I can see posts from 2016 with the same complaint/issue
10-06-2018 8:40
My parental PIN is set to 15+ and I'm getting asked to enter the PIN for cartoons on the Kids section and Yonderland on the Entertainment pass (PG rating), but not for 12 certificate films It's driving me nuts making sure that the 6 year old is not looking at the screen when I'm typing in the PIN.
10-06-2018 10:08
@Anonymous User @Anonymous User @Anonymous User
Yep looks like those contents are showing unrated, so the NOW TV system is treating them as 18. I'll tag @Anonymous User from the NOW TV Team so she can pass that on to be looked at. In the meantime if you notice any other specific examples it would be good to list them so they can be specificially checked.
11-06-2018 9:47 - edited 14-06-2018 14:15
@Andy @Anonymous User @Anonymous User @Anonymous User
thank you for flagging! let me see what I can find out about this issue
*update 14/6*
Hello, Ive raised this issue with the tech teams and they've gone down the rabbit hole of trying to find the issue. If I get any updates, I'll post here.
24-06-2018 20:02
I get the same problem on the movies but only if I want to watch the live steaming films .
If I watch from the library there's no pin needed unless I go above the age I've set it to .
17-06-2018 20:53
Hey duggee
Horrible Histories
19-06-2018 11:28
Charlie and lola
18-07-2019 12:17