My parental PIN is set to 15+ and I'm getting asked to enter the PIN for cartoons on the Kids section and Yonderland on the Entertainment pass (PG rating), but not for 12 certificate films It's driving me nuts making sure that the 6 year old is not looking at the screen when I'm typing in the PIN.
@enfyshedd @Anonymous User @Anonymous User
Yep looks like those contents are showing unrated, so the NOW TV system is treating them as 18. I'll tag @Mary-E from the NOW TV Team so she can pass that on to be looked at. In the meantime if you notice any other specific examples it would be good to list them so they can be specificially checked.
thank you for flagging! let me see what I can find out about this issue
Hello, Ive raised this issue with the tech teams and they've gone down the rabbit hole of trying to find the issue. If I get any updates, I'll post here.