05-08-2020 24:05
I’ve recently set up now tv on my phone and tablet but I also bought a tv stick, going through the process of setting it up the stick on my tv I keep running into the same problem. ‘Redeem your voucher codes’ ....where are they? Am I missing something? I can watch everything on my phone but having no luck with the tv stick
05-08-2020 17:39
@Anonymous User
When you purchased your Now TV stick, did you buy it with vouchers or was it just the stick itself?
05-08-2020 18:01
05-08-2020 18:04
@Anonymous User
Ok so I’ve not bought a stick with preloaded passes before so it’s pure guess work. Do you have any voucher codes given in the box?
My guess it should be a matter of logging in with your usual credentials and then applying the voucher to your online account.
https://help.nowtv.com/get-in-touch/vouchers-offers/using-vouchers
05-08-2020 18:08
There’s no voucher codes within the box, the passes are preloaded to my account, but from there I can’t progress from watching it on my tv, it works on my phone, everything is fine. But not through the stick, I can’t see what I’m doing wrong
05-08-2020 18:25
Can you take a picture of your screen??
05-08-2020 18:40
I can’t insert pictures onto this chat
05-08-2020 19:10
There is an option at top off the chat window
05-08-2020 19:11
05-08-2020 19:28
@Anonymous User there’s no option for pictures on my chat. I’ve sent you a private message. It might be something so simple that I’m not doing but it’s annoying, there’s only so much I can watch on a small screen