I started the week free trail for the Sky Cinema Month Pass on 29.10.20 and cancelled on 05.11.20 yet I was still charged. I have also been charged for the Entertainment Month Pass even though I cancelled the Sky Cinema Month Pass on the 29.10.20.
I am unable to get any kind of answers via the NOW TV chat and there is no phone number to talk to any advisors.
I do feel I have been unfairly charged/tricked out of £21.98 and would like a full refund please.
I have already completed a refund form but have had no acknowledgment of this form/it didn't work properly.
Refund and better communication from NOW TV required.
