@GraceMac
Why did you reset your password?
Have you done a unplug of your router for a few minutes?
Speak with staff via live chat to see if they can sort it for you as it could be a random bug. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
FYI that I do not work for NOW, just a NOW customer trying to help
