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BigSam
Mentor

Missing billing details

My billing details were removed, not by me and now I don't have the offer I signed up with. I added my details again but i haven't been resubscribed. Any ideas?

4 REPLIES 4
RoyB
Legend

@BigSam 

Is this for streaming, or for Broadband?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
BigSam
Mentor

This is streaming

gavs82008
Legend 5
Legend 5

@BigSam 

Jump onto live chat by clicking “chat online” within the green box to speak with staff. Do not hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
BigSam
Mentor

Thanks for your help!