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Ruthey
Mentor

Membership

The site is telling me I'm out of my country and can't join the entertainment section. I'm in the UK, my address is in the UK. Is Now TV only available to EU members?

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5 Replies
Saint1976
Elite 2

Re: Membership

@Ruthey make sure you're on the UK page and not the Ireland page (the address bar will end in .ie) 

 

If you are on the UK page, switch your router off for a minute and restart it as you may have been incorrectly assigned an IP address from another country.

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schnapps
Legend 5
Legend 5

Re: Membership

Hi @Ruthey 

 

When on the NOW website under the url address bar make sure there is gb in the middle of the url address and not ie (Ireland) or it (Italy).

 

Also check your IP address is showing a UK location using this website tool below.

 

Should it say IP unknown or in a different country then try either factory resetting your Router or power down the Router for 30 minutes to let it automatically acquire a new IP address inside the UK.

 

If you are using a VPN then disable it or set to the UK.

 

https://www.whatismyip.com 

Ruthey
Mentor

Re: Membership

Sorted thanks!

Ruthey
Mentor

Re: Membership

😊 

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schnapps
Legend 5
Legend 5

Re: Membership

Hi @Ruthey 

 

Glad you got it working 👍.

 

How did you manage to sort it, where it might help others who come across this thread in the future having the same problem.

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