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Anonymous User
Not applicable

ITV Hub - ITV4 Missing

Today ITV 4 is missing from our NowTV stick display. It worked fine on previous days, and is fine on my phone. We forced a software update on the TV, but still no joy. Curious.

 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

I don’t know if you meant to say forcing a software update on your TV, but this would have no effect on the Stick.


Try rebooting the stick, by holding in the little button on the side for a few seconds.

 

If this does not fix it, try resetting the stick by holding in the button for over 15 seconds.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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1 REPLY 1
RoyB
Legend

@Anonymous User 

 

I don’t know if you meant to say forcing a software update on your TV, but this would have no effect on the Stick.


Try rebooting the stick, by holding in the little button on the side for a few seconds.

 

If this does not fix it, try resetting the stick by holding in the button for over 15 seconds.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.