@ginah92 I spoke on live chat for over an hour last night(after sending countless emails).
I was made to do a factory reset. It still didn't work. I then had to do hard reset and it still didn't work. I asked why I had to do a hard reset as it's exactly the same as a factory reset and I didn't get a reply.
I was told several times to watch on another device. She told me she had checked it out and it was working at her end. In an indirect way I was told it was a problem with my device. I said that can't be the case as all other shows work. I was again told no problems had been reported.
I informed them several times that people in the now community were having the same issue. Eventually she asked for a link, which I posted.
Apparently it has been passed onto people higher than her.
Oh and the best part was, she suggested I just catch up on other shows 😂😂😂😂😂