cancel
Showing results for 
Search instead for 
Did you mean: 
Emma00
Newbie

Episode missing

Hi, episode 7 of celebrity bumps aired on tue 14th however when i go to watch it there is inly 6 episode available.... anyone know how i can fix this??

7 Replies
gavs82008
Legend 5
Legend 5

Re: Episode missing

@Izzie-T 

are you able to investigate for @Emma00  having checked Sky Go the episode is available on demand for Sky TV.

 

D910635B-9494-41E8-8F85-E0F3C98EB330.png

0 Thanks
Reply
Izzie-T
NOW TV Team
NOW TV Team

Re: Episode missing

Hi @gavs82008 

 

I am sorry I am a little confused here. 

 

Is this a NOW or Sky Q issue, please? I can only assist NOW matters. 

 

On platform there is only 1 content close the provided name: CELEBRITY BUMPS: FAMOUS & PREGNANT.

 

However, I can see this is also missing in NOW. I will check it out and update you all.

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

 

 

gavs82008
Legend 5
Legend 5

Re: Episode missing

@Izzie-T 

The issue is with NOW and that the episode is missing on NOW, I was just showing you that the episode is on Sky TV via my Sky Go app. 

Izzie-T
NOW TV Team
NOW TV Team

Re: Episode missing

Hi @gavs82008 

 

Thank you for the reply. I can confirm we are working with provider to fix an error data issue at present. 

 

Sorry for the wait, will keep you all updated as much as I can.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Gg0808
Newbie

Re: Episode missing

Hi, there still seems to be an episode missing of Celebrity Bumps Famous and Pregnant. Episode 7 still has not appeared and when I went onto my NOW app episode 8 was being advertised... 

0 Thanks
Reply
Saint1976
Elite 2

Re: Episode missing

@Gg0808 episode 7 has been added but it's above episode 1 due to a different naming format (see images below when logged into the community).

Screenshot_20210418-125607.jpg

Screenshot_20210418-125827.jpg

Izzie-T
NOW TV Team
NOW TV Team

Re: Episode missing

Hi @Saint1976  & all,

 

thank you for the message.

 

Will have to wait for further update with provider about the different numbering data.

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.