Entertainment Package false advertising.....

[Anonymous User]

Hi

I just clicked on the offer saying - 'Entertainment Membership - 2 months for the price of 1 - only £9.99'. I just wanted to stream The Good Doctor. 

On the next page I again chose 'Entertainment Membership' for £9.99 and NOT 'Cinema Membership' which was advertised at around £19. It said that the Entertainment Membership would be for 2 months and renew on 13th January 2023.

Once I had purchased the Entertainment package, I look at my account and it says that I have purchased the Cinema Package which does not allow me to watch the show I originally got it for. It also is still asking me to pay £9.99 per month (renewing on 13th December) to watch the entertainment package.

This is either very clever false marketing to get people to part with their money, or a massive mistake. 

Please advise - I have covid and just wanted to watch a good series! 

Thanks

Emma 

[gavs82008]

@Anonymous User 

If I were you, jump onto live chat and explain the situation. Staff should be able to sort it out for you.

Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

thank you 🙂