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Michelle25
First Poster

Email free 9 month kids pass

Hi I got an email saying I get 9months free kids pick now when I go in to pick it says purchase on it but it’s supposed to be free can anyone help how to get this please

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8 Replies
oldfossil1
Occasional Poster

Re: Email free 9 month kids pass

Curious.

Mine was automatic.

Like you I also received an email.

Andy Legend 5
Legend 5

Re: Email free 9 month kids pass

@Michelle25 Welcome to the community. Try popping onto live chat, explaining what's happened and they should be able to help you get the offer. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

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oldfossil1
Occasional Poster

Re: Email free 9 month kids pass

Shame I can't swap it for the Entertainment pass. 

We are both in our 40s with no kids.

 

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speedbird182
Occasional Poster

Re: Email free 9 month kids pass

I've had the pass unilaterally added too.  Talking to Customer Services, they assume that I have kids come to visit purely to watch my TV Smiley Surprised As an adult male, single with no children and in the last 5 years have never had the kids it's actually insulting to presume that I want to sit and watch children's TV.  

mccanmat
Occasional Poster

Re: Email free 9 month kids pass

How do people eat offered the 9 month kids pass?

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oldfossil1
Occasional Poster

Re: Email free 9 month kids pass

Huh?
ukbobboy
Expert 3

Re: Email free 9 month kids pass

@mccanmat @oldfossil1

McCanMat

I double OF1's question with a "Double Huh?"

Question Emoji.jpg

 UK Bob

 

 

 

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UKTVPlayapp
Regular 1

Re: Email free 9 month kids pass

Had did you get the 9 months kids pass offer. Where is the email with that offer.

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