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dcx
Newbie

Disney plus wont load

Help!

 

Disney plus has been working perfectly for ages. Now it won't load past the main disney plus screen, just throws me back to NOW tv home.

 

I have checked for updates, turned my TV off and on. Rebooted now TV and also deleted app and re installed. I have no idea what else to do?

 

TIA

2 Replies
gavs82008
Legend 5
Legend 5

@dcx 

You need to report the issue directly with Disney as it’s their app. 
https://help.disneyplus.com/csp

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@dcx 

I presume you are running Disney+ on a NowTV Stick, otherwise Now wouldn’t come into it?

if so, try holding down the little button on the side of the Stick for five seconds, while it is powered on, until it soft reboots. (Take care not to hold the button down for fifteen seconds, or it will hard reset, which you probably don’t want).

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.