cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Charged without my permission

First you customer is literally the worse I’ve ever come across, you should be ashamed. You’ve made it as hard as possible for anyone to get anything done and you charge people £6 to make a customer service call!? Ridiculous!

 

someone is using my account with my permission, nowtv haven’t bothered asking for my permission or letting me know until it’s too late! Give me a refund

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum so I hate to say your rant will go unnoticed. 

 

Check this link out to confirm the number of accounts using your payment details.

https://help.nowtv.com/article/find-an-account

 

As for a "refund" you can fill this form out 

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat online" underneath 'Chat to an advisor'

FYI that I do not work for NOW, just a NOW customer trying to help