02-12-2020 10:29
First you customer is literally the worse I’ve ever come across, you should be ashamed. You’ve made it as hard as possible for anyone to get anything done and you charge people £6 to make a customer service call!? Ridiculous!
someone is using my account with my permission, nowtv haven’t bothered asking for my permission or letting me know until it’s too late! Give me a refund
02-12-2020 11:01
@Anonymous User
This is a customer forum so I hate to say your rant will go unnoticed.
Check this link out to confirm the number of accounts using your payment details.
https://help.nowtv.com/article/find-an-account
As for a "refund" you can fill this form out
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click "chat online" underneath 'Chat to an advisor'