cancel
Showing results for 
Search instead for 
Did you mean: 
Anna1
Advocate

Cant watch and just like that s2

I have an entertainment membership. When I click on and just like that season 2 it tells me I need an entertainment membership.  What the hell is going on. I want a refund.

10 REPLIES 10
redchiz1
Champion 2

Which device is this, are you trying to watch on something other than you usually do? You can contact the TV support team for help by clicking on the green Chat online button near the top of the page here.

schnapps
Legend 5
Legend 5

Hi @Anna1 

There has been a few tweets this afternoon over on NOW Twitter about problems playing this TV show across various devices.

NOW Twitter are currently investigating and passed this onto their Tech Dept.

schnapps
Legend 5
Legend 5

I just tried S2 Ep1 and Ep2 on my Amazon Fire Stick and it seems to be playing fine from my quick test.

Seen reports on Twitter with error messages on iOS and PC / Mac.

Anna1
Advocate
Hi, I was trying from my Samsung smartphone.
PM86
Newbie

It’s not working from my iPhone app either. S1 is playing just not s2 just coming up with error code and to try again. 

schnapps
Legend 5
Legend 5

Hi @Anna1 

Yeah it looks like using a phone is one of the device platforms that is currently causing and issue with Season 2.

NOW are currently looking into it.

Can't help much, apart from have you any other playback devices you could try (PC and Mac also seems to be a problem from what I read over on NOW Twitter Help).

I have only checked the NOW App on my Amazon Fire Stick and from a quick test S2 is playing.

OVP_00005
Observer

I can't play on my google chromecast or Mac laptop.... it's saying i don't have the correct membership, yet i can stream everything else just fine. 

I got the same! Checked my membership. Tried again. Now it has vanished completely!!

It’s not playing on any of my Apple devices. 
S2 has now completely vanished! 
Have been trailing this for months, so it’s hardly surprising it’s popular - get your act together!