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Anonymous User
Not applicable

‎21-12-2019 22:47

Cancel

There is no option to cancel my voucher

0
3 REPLIES 3
RoyB
Legend

‎22-12-2019 22:54

@Anonymous User 

 

My Account/Passes & vouchers , select the Pass and choose Cancel.

 

You can’t Cancel while the payment cycle for the upcoming month is taking place; could this be the issue?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
Anonymous User
Not applicable

‎29-12-2019 13:58

In response to RoyB's comment
  1. I dont think so the payment has been taken I believe you give a month notice to cancel which is what I am trying to do
0
RoyB
Legend

‎30-12-2019 23:18

In response to Anonymous User's comment

@Anonymous User 

 

Yes, you are in effect giving notice not to renew when you Cancel, but this can be anything from 30 days in advance down to as little as 2 days in advance. And maybe even 1 day, though as above, you might run into the payment cycle problem, so that is cutting it too fine.

 

But OK, you report that is not your issue here,

 

So, at which point in ‘go to My Account/Passes & vouchers, select the Pass, and choose Cancel’ do things go wrong, and in what way?

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0