08-03-2022 10:50
I have cancelled the cinema package on my account which I'm been charged for when not activated, I am now still been charged for this feature after cancellation, how do I speak to someone to resolve and refunded the money back
08-03-2022 11:07
Hi @Anonymous User
Account related matters with regards to refunds need to be done through NOW live chat.
Click on the green chat online button from this link page below or alternatively drop them a message using the Web Form on the same link.
https://help.nowtv.com/article/how-to-submit-a-complaint
