29-12-2017 15:42
29-12-2017 15:52
@Anonymous User
Welcome to the forum. Vaguely recall someone else mentioning this which I think was solved just by powering down the box by unplugging for a minute or so and then trying again. If that doesn't help might be worth having a word with live chat as there aren't many other EE TV users on the forum.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for the live chat button)