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Anonymous User
Not applicable

Account Cancellation

I had Now TV installed around September/October 2015 along with my eetv package. I used the 3 months free subscription package, but haven't used the service since. For some reason, last month there appeared a charge of £6.99 for Now TV???? Having never been charged previously, and never using the service I'd like to know why this has happened? I have gone through the cancellation of passes procedure, and I don't have any live passes on my account I am able to cancel. I'm at a loss !!!!
1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers