12-02-2023 19:25
I'm new to Now TV - does anyone know why a documentary that is listed as being on Sky Arts channel last night, is not available on catch up on Now TV today?
I have the Entertainment package that encompasses Sky Arts so I can watch but selection is limited and this one is not to be found.
Must be a licensing thing? Annoying - I wanted to watch it!
12-02-2023 19:40
What’s the name of the documentary that you were trying to find?
Some content that Sky acquires is only for Live TV and oddly not inclusive of on demand content. Have a nosy at this link.
https://help.nowtv.com/article/can-not-find-show-i-am-looking-for
14-02-2023 9:25
When you say not available, how have you checked?
Some programmes seem not to show up in a search, such as one about Thomas Hardy on Sky Arts, for instance, and I had to scroll through the complete list of available Sky Arts programmes to find it 😢
14-02-2023 10:03 - edited 14-02-2023 10:05
Hi @lalu
Was it "The Music of Buddy Holly" you was after?
If so, I can't find it doing a search or going into the dedicated on Demand Sky Arts section.
So this TV programme may only have the live broadcasting rights on NOW or for some technical reason there is a delay on uploading to the NOW on Demand server (please @ContentTeam can you check).
I would say Sky Arts has the biggest on Demand library on NOW where there is a lot of content folders (in A-Z listings that I wished NOW would follow on all of their on Demand Entertainment channels).
If you are interested in Sky Arts type of content did you go into the dedicated Sky Arts on Demand channel where there is quite a lot of content to view.
14-02-2023 16:27
Hi @lalu @schnapps @RoyB @gavs82008
can you please confirm which programme you were after?
thanks
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Thank you
14-02-2023 16:31
Hi @ContentTeam
The TV programme that I am after is "The Music of Buddy Holly and The Crickets" which was on Sky Arts live broadcast on Saturday the 11th of February 2023.
I think it's an old Sky Arts documentary narrated by Paul Gambaccini back in around 2017.
15-02-2023 15:08
Hi @schnapps @lalu @RoyB @gavs82008
unfortunately we don't have any future availability dates fort this at the moment
Thank you
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you