cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

missing films

I am missing The Lion King on my NOW TV  it doesn't show on my LG TV but does on my phone, does anyone know why please

1 ACCEPTED SOLUTION
Izzie-T
NOW Team Member
NOW Team Member

Hi 

 

I am checking with the tech team about the TV model. hopefully we can find out more about this issue.

 

Thank you.

View solution in original post

7 REPLIES 7
Izzie-T
NOW Team Member
NOW Team Member

Hi,

 

Can I please ask for your LG TV model?

 

We know these 2 films dont seem to work on all the LG TV, we are checking with NOW TV team about this.

 

Thank you

Anonymous User
Not applicable

I am not sure of the model, its few years old.

 

I just know there are a lot of shows and movies missing

 

Many thanks look forward to hearing what the problem is

Saint1976
Elite 3

@Anonymous User you can find your model number by going to settings>advanced settings>about this TV.

 

Failing that, it will be written on the back with the serial number.

Izzie-T
NOW Team Member
NOW Team Member

Hi 

 

We understand there are some LG TV has issue on playing our content. We are hoping to identify the models and look into it deeper.

 

The LG TV model is important info for this investigation.

 

Thank you.

Anonymous User
Not applicable

model 42LN578V

Thank you 

Izzie-T
NOW Team Member
NOW Team Member

Hi 

 

I am checking with the tech team about the TV model. hopefully we can find out more about this issue.

 

Thank you.

Anonymous User
Not applicable

Hi can someone from NOWTV get back to me with regards to my query please, I need to know what LG Tvs are compatible to watch nowtv