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Amanda1
Advocate

iPad app keeps crashing

Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.

 

can you help,

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44 Replies
Oyinbo80
Advocate

Re: iPad app keeps crashing

Getting the same issue since latest version installed last week. Using older IPad 4 on OS 10.3.3

 

Amyone?  

Shepherdess
Advocate

Re: iPad app keeps crashing

The same is happening to me. Reported it last night and was told the fault would be logged

RoyB Legend 5
Legend 5

Re: iPad app keeps crashing

@Amanda1 

 

What iOS version is this up to date one you have? The latest is 13.2.3; do you have that, or is your iPad in fact just maxed out on an earlier OS release?


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Shepherdess
Advocate

Re: iPad app keeps crashing

Its on 10.3.4, can't upgrade any more.
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Amanda1
Advocate

Re: iPad app keeps crashing

Have just checked it's up to date on an iPad 4 - system update 10.3.3 latest version.

 

thank you

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RoyB Legend 5
Legend 5

Re: iPad app keeps crashing

Hi @Amanda1 

 

It depends on how you define ‘latest version’, which is why I asked.

 

Yours is the latest version your iPad will support - 10.4.3

 

But it is not the latest version that Apple have released - 13.2.3

 

And it seems that by updating the iPad version of the App to support iPadOS 13, NowTV have broken it for those on earlier releases.

 

Those who can go to 13 should get immediate relief; but those stuck on earlier releases will have to wait for NowTV to fix this.


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Chris195528
Mentor

Re: iPad app keeps crashing

Same issue with my I pad 4 so apple wont update the software but app only shows sports nothing opens and if I select entertainment app crashes 

non of my watchlist open tried deleting the app and reinstalling still no good

so please sort this or I'm off to bt

Chris195528
Mentor

Re: iPad app keeps crashing

You are not alone my I pad 4 is doing exactly the same 

Shepherdess
Advocate

Re: iPad app keeps crashing

Thanks. It helps to know it's not just me.
It would be awful to think we would have to spend a couple of hundred
pounds or so, buying new equipment, just to be able to use the app on the
medium we had got it for. That makes it pretty expensive watching.

I hope they find a resolution to this.