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Anonymous User
Not applicable

iPad app keeps crashing

Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.

 

can you help,

51 Replies
RoyB
Legend

@Anonymous User 

 

https://www.nowtv.com/terms

WHAT HAPPENS IF YOU DON'T OR CAN'T WATCH THE CONTENT YOU'VE PAID FOR?
If you're unable to watch content which you've paid for, for reasons beyond your control (like a fault with your line, or your broadband speed isn't sufficient, or due to our fault), let us know within 28 days of paying for that content so we can run a test on your line and we may give you a refund for the relevant amount.

 

Despite the bit about ‘line’, this is in the T&Cs applicable to your use of the streaming services.

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Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
RoyB
Legend

@Anonymous User 

 

Cancel now. You will still get the benefit of your existing pass(es) until their expiry dates, for use on any other NowTV apps or devices you own, and you can always uncancel if the problem is fixed before your deadline, or whenever the pass(es) are due to expire, if that is later,

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Rod234
Scholar

Same issue since last update, why are sky so bad at their apps? Do they use microsft technicians?

Anonymous User
Not applicable

NEW UPDATE @ 22.00 it’s back working again 🙂 credit where credits due

Chris195528
Scholar

Yep just updated mine as well seems to be ok just a shame it happened in the first place and took a bit of fixing
RoyB
Legend

10.9.0 to 10.9.2, and my iPad, though set for automatic updating, hadn’t picked it up yet; so anyone affected might need to go the the App Store and collect it.

 

From the History there, this has taken three weeks to fix, and there was probably a 10.9.1 which got tested and still needed a tweak or two, so hopefully a good balance between getting it out quickly, and getting it out right.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Anonymous User
Not applicable

Any anyone Else Having this issue with sky go

 

I'm Using An iPad 4 (WiFi Only)

Chris195528
Scholar

My son has the same I pad and has Not had any issues with his sky account
RoyB
Legend

This is now an old thread, as the NowTV iPad app has been fixed.

 

Sky and Sky Go, despite their close association with NowTV, are somewhat out of scope here.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Chris195528
Scholar

Hi yep fully agree the now app is fine I was answering someone else question re sky