iPad app keeps crashing

[Anonymous User]

Have installed app onto iPad, when I choose movies it keeps crashing, but have noticed the app only offers sports on the main page, not entertainment or movies, have to go into menu to choose movies. Have deleted app and installed again but keeps crashing. iOS is up to date. The app works on my iPhone and I still have availability to add a further three devices to my account.

can you help,

[Anonymous User]

Is there a way to try and claim the subscription back for not being able to use the service, perhaps if everyone did that?

[Anonymous User]

Not sure but maybe if everyone logs a complaint they may get some idea of numbers as I feel they don’t take much notice of forums and social media

[RoyB]

@Anonymous User 

https://www.nowtv.com/terms

WHAT HAPPENS IF YOU DON'T OR CAN'T WATCH THE CONTENT YOU'VE PAID FOR?
If you're unable to watch content which you've paid for, for reasons beyond your control (like a fault with your line, or your broadband speed isn't sufficient, or due to our fault), let us know within 28 days of paying for that content so we can run a test on your line and we may give you a refund for the relevant amount.

Despite the bit about ‘line’, this is in the T&Cs applicable to your use of the streaming services.

[RoyB]

@Anonymous User 

Cancel now. You will still get the benefit of your existing pass(es) until their expiry dates, for use on any other NowTV apps or devices you own, and you can always uncancel if the problem is fixed before your deadline, or whenever the pass(es) are due to expire, if that is later,

[Anonymous User]

Same issue since last update, why are sky so bad at their apps? Do they use microsft technicians?

[Anonymous User]

NEW UPDATE @ 22.00 it’s back working again 🙂 credit where credits due

[Anonymous User]

Yep just updated mine as well seems to be ok just a shame it happened in the first place and took a bit of fixing

[RoyB]

10.9.0 to 10.9.2, and my iPad, though set for automatic updating, hadn’t picked it up yet; so anyone affected might need to go the the App Store and collect it.

From the History there, this has taken three weeks to fix, and there was probably a 10.9.1 which got tested and still needed a tweak or two, so hopefully a good balance between getting it out quickly, and getting it out right.

[Anonymous User]

Any anyone Else Having this issue with sky go

I'm Using An iPad 4 (WiFi Only)

[Anonymous User]

My son has the same I pad and has Not had any issues with his sky account